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View compareCancellation, Refund & Exchange Policy
Refund, Return & Exchange Policy
At Fabravaa, we believe in building trust through a customer-friendly shopping experience. To ensure this, we offer a 7-day return and 7-day exchange policy on applicable products.
Customer-Friendly Return & Exchange Policy
We offer a 7-day return and 7-day exchange window for our customers to ensure a stress-free shopping experience.
Return Policy
If the product you received is in bad condition, tampered, or damaged, please:
- Refuse delivery immediately.
- Email us at fabravaa@gmail.com with your Order ID.
- We will send a brand-new replacement .
If you do not like the product:
Raise a return request within 7 days of delivery by:
- WhatsApp: 8091680616
- Email: fabravaa@gmail.com
- Return pickup will be arranged (where serviceable).
- A ₹150 return shipping charge will be deducted from the refund.
- Ensure you get a receipt or digital confirmation from the courier as proof of return.
Returns Not Accepted If:
- Product shows signs of physical damage after delivery.
- Product is customized or made-to-order.
- Return is requested after 7 days of delivery.
- Product was purchased under “Buy X Get Y” offer.
- Product is not in its (tags removed, worn, washed).
Exchange Policy
If the product you received is in bad condition, tampered with, or damaged, please:
- Refuse delivery immediately.
- Email us at fabravaa@gmail.com with your Order ID.
- We will promptly ship you a brand-new replacement.
- You may request a return within 7 days of delivery by:
- WhatsApp: 8091680616
- Email: fabravaa@gmail.com
Return pickup will be arranged by us (where serviceable). A ₹150 return shipping charge will be deducted from your refund.
Please ensure you collect a receipt or digital confirmation from the courier as proof of return.
Exchange requests must be raised within 7 days of receiving the product. Pickup will be arranged by us from your address, if serviceable.
After we receive your returned item, your replacement will be shipped promptly.
Exchange Terms:
- Customization, worn, washed or altered products are not eligible for exchange.
- If exchanging for a higher priced item, a coupon code for the original product value will be issued. Pay the balance at checkout.
- If exchanging for a lower priced item, the difference will be issued as a credit note.
- Products once exchanged cannot be returned or exchanged again.
- No discounts or offers apply to exchanged orders.
Refund Policy
- Refunds are initiated within 2-5 business days after the product reaches our warehouse and passes quality check.
- Prepaid orders: Refund issued to original payment method.
- COD orders: Refund issued via bank transfer (we’ll request your account details).
- ₹150 return logistics fee is applicable on returns (unless return is due to damage or defect).
Shipping Charges
- Standard shipping charge: ₹80 per order.
- Return shipping fee: ₹150 deducted on approved returns.
- Free shipping may apply on select prepaid offers or promotions.
Important Notes
- We strongly recommend filming an unboxing video for damaged item claims.
- Proof of return is mandatory for refund eligibility.
For any questions or assistance, feel free to contact us:
📧 Email: fabravaa@gmail.com
📞 Phone: 8091680616
🌐 Website: www.fabravaa.com